F.A.Q.

Four wheel drive (4WD) refers to vehicles that have a transfer case, not a differential, between the front and rear axles, meaning that the front and rear drive shafts will be locked together when engaged. This provides maximum torque transfer to the axle with the most traction, but can cause binding in high traction turning situations. They are also either full-time or part-time 4WD selectable. 4WD is not intended for high speeds without a limited-slip mechanism.

All wheel drive (AWD) refers to a drive train system that includes a differential between the front and rear drive shafts. This is normally coupled with some sort of anti-slip technology that will allow differentials to spin at different speeds, but still maintain the ability to transfer torque from one wheel in case of loss of traction at that wheel. AWD may work well with all surfaces, but is not intended for all terrains.

All hirer’s must hold a full, current and unrestricted NZ Drivers licence or equivalent. A valid international licence is required by all hirer’s presenting a licence that is other than English.

Minimum age to hire a vehicle is 21 yrs.

It is important to bring your confirmation of booking as this will contain important contact numbers and insurance excess information. A valid drivers licence and credit card are also important as these will be required to complete your rental agreement.

Yes, a non-refundable deposit of NZ$100 is required to confirm your booking. All outstanding balances are payable on the pickup of your vehicle.

If you decide to cancel after the commencement of hire, no refund will be offered. If booking is cancelled before the commencement of hire then the deposit shall be forfeited. The deposit can however be transferred to an alternative booking date subject to the availability of vehicles.

Yes all vehicles are supplied with snow chains.

Ski roof pods are also included depending on the suitability of the vehicle type chosen.

Yes, comprehensive vehicle insurance is included in the daily rate. The hirer is liable for the insurance excess of NZ$2500 in the event of accident or damage to vehicle. The excess is held as a bond for the duration of the hire (credit card imprint only) and is only charged in the event of accident, loss or damage to the vehicle. The excess may be reduced to NZ$250 by payment of a non-refundable ‘excess reduction’ (ER) payment of NZ$15 per day of hire (minimum 7 days hire required). We strongly advise visitors to take out personal travel insurance that has the provision for rental vehicle excess cover included in their policy. Please refer to our full rental agreement terms and conditions for the fine print.

Yes, we can arrange this if it is logistically possible. All requests will be considered on a case by case basis, we will do our best to accommodate your request.

All our vehicles are covered by AA 24 hr roadside assistance (Automobile Association of NZ) which covers mechanical breakdown. Please note charges will apply for any call out that is deemed ‘non-mechanical’. i.e; Flat tyre or battery, running out of fuel, locked keys in vehicle, lost keys, damage caused by accident etc.

Yes, please refer to our terms and conditions for road exclusions.

The open road limit it is 100km/ph, around town 50km/ph and in most cases ski access roads will be limited to 40km/ph.

Please notify us immediately and will do our best to accommodate your request. Please note that refunds will not be offered if you decide to reduce the number of days after your hire has commenced.

Absolutely, tell us your requirements and we will do our best to make it happen. Sometimes we can offer a solution that you may not of thought of. If it’s logistically possible we will be only too happy to help, so tell us your story so we can see what works for you.

Yes, a covered luggage trailer is available with Van hires only, from an additional NZ$25 per day.